The story happened in Lake Charles, Louisiana. Kia Telluride owner Shirley Pullard brought her car to Kia of Lake Charles on June 17 after a tire puncture on the highway. The car remained in service for over a month, with almost no information on the progress of the work.

When the woman came to check the car in person, she found the engine disassembled. According to Pullard, the service manager admitted that two fuel injectors from her Telluride were temporarily used on another car.

For a modern gasoline engine, an injector is not just a consumable. It precisely meters fuel and operates as part of an injection system with strict requirements for pressure and spray characteristics. Therefore, using a working part from one car to diagnose another is possible as a technical trick, but it cannot be done without the owner's consent.

The reason for this decision by the dealership has not yet been disclosed. Theoretically, the parts could have been used to diagnose another car to check the system's operation with known good components. However, this does not explain why the owner was not warned in advance.

After the publicity, the dealer announced an internal investigation. The service manager who supervised the work is no longer with the company. The Telluride was eventually returned to the owner, but trust in the service was questioned.